Our work

Systems people depend on daily

These are not pilots. Each one is software a business runs on, written up with enough technical detail that you can judge the engineering rather than take our word for it.

Mailboxes Etc (Fortidia)

1 September 2025

An AI operations platform for shipping and logistics

Built ShipmentOS, an AI-native operations platform with eight shipping tools that take real actions behind server-enforced approval gates.
Shipped an autonomous customer-notification agent whose send-or-queue decision is a pure function of reversibility, not model confidence.
Screened declared contents against all nine IATA hazard classes and destination restricted-goods lists, with absence of data reported as absence, never as clearance.
Generated six customs documents from the shipment — five fully deterministic, one model-written into fixed slots with a deterministic fallback.

Production AI AgentsAI Product EngineeringSystems Integration

Atlantis Print

1 January 2025

Two AI surfaces on one commerce platform, metered separately

Built a public customer agent that quotes live catalogue pricing, captures leads, and places real orders through typed tools.
Built a separate internal org assistant, credit-metered with a per-tier model allowlist, routed deliberately apart from the public path.
Centralised model configuration with an env override and a hard fallback, so the model can never resolve undefined in production.
Established a privacy-safe production transcript export and a written failure taxonomy for ongoing error analysis.

Production AI AgentsAI Product EngineeringAI Evaluation & ReliabilityWeb & E-commerce Development

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